Frequently Asked Questions

Noveri is a web design and online presence agency for UK businesses. We design and build professional websites, help businesses get found on Google, and make sure your online presence reflects the quality of what you actually do.

We work with UK small businesses — tradespeople, local services, retailers, and professional services businesses. If you need a professional website and want to be found by more local customers, we're likely a good fit. Book a free call and we'll tell you honestly whether we can help.

We're based in the UK and work primarily with UK businesses, though we take on international clients when the project is a strong fit. Our entire process works remotely — strategy, design, build, and delivery — so location is never a barrier.

Yes. While we specialise in UK businesses, we work with international clients when there's a strong mutual fit. All of our communication and delivery is done remotely, so geography isn't a limitation.

If you're an established business that's serious about growth — not just looking for a "nice website" — and you're ready to invest properly, we're likely a fit. The best way to find out is to book a free strategy call. There's no pressure, and you'll leave with clarity on what's possible for your business.

Every project is quoted individually based on what you actually need. We'll give you a clear, fixed price before any work starts — so there are no surprises. Book a free call and we'll talk through what you need and give you a realistic figure.

Every project includes: strategy and discovery, professional copywriting, custom design, full development, SEO setup, testing, and launch support. What's specifically included depends on your package — we'll outline everything clearly in your proposal so you know exactly what you're getting.

The website build is a one-time project fee. If you want ongoing support — content updates, SEO improvements, maintenance — that's a separate optional plan with no long-term contract. You can cancel whenever you like.

We typically split projects into 50% upfront and 50% on launch. For larger projects, we can structure payments across milestones. All payments are made by bank transfer or card. We issue a formal invoice and project agreement before any work begins.

No. Your proposal will outline everything included. The only costs not included in our fees are third-party tools you may need (e.g. hosting, premium fonts, stock images) — we'll flag these upfront. If you want something added mid-project, we'll quote it separately before doing it.

It depends on the size and complexity of the project. We'll give you a clear timeline in your proposal and keep you updated at every stage. We don't rush — we'd rather get it right than hit an arbitrary deadline.

After signing, we'll send a detailed onboarding questionnaire covering your business, clients, services, competitors, and goals. We also ask for any existing brand assets (logo, colours, fonts) if you have them. Beyond that, we handle everything — copy, design, build. We aim to be as low-friction as possible for you.

We include two rounds of revisions per major deliverable (e.g. design mockups, copywriting, development). In practice, most clients are happy within one round because we do thorough discovery upfront. Additional revisions beyond the included rounds are quoted separately at our day rate.

Yes. If you're on a retainer, changes are handled as part of your monthly allocation. If not, we offer ad-hoc support at our standard rate. We also build sites so that straightforward content changes (text, images) are manageable without us — we'll show you how during handover.

We can manage hosting for you as part of a retainer, or we'll deploy to your existing hosting/domain. We're flexible. We work with most hosting providers and can recommend fast, reliable options if you don't have one yet.

Yes — SEO foundations are included as standard in every website we build. That means proper page titles, meta descriptions, heading structure, fast loading, and mobile-friendly design. We also set up your Google Business Profile as part of every project. For ongoing SEO improvements over time, we offer a monthly support plan.

We build every site to give you the best possible start. That means correct technical structure, local keyword targeting, and Google Business Profile setup. SEO takes time to build up — but we make sure you're starting from the right foundation so you're not starting from scratch.

Yes, included with every website build. We set up or optimise your Google Business Profile so your business shows up correctly in local search and Google Maps. This is a significant part of local visibility and it's something we handle as standard — not an add-on.

No agency can honestly guarantee specific business outcomes — too many factors are outside our control. What we can guarantee is that we'll build you a professional, well-structured website that gives you the best possible chance of converting visitors into enquiries. We're transparent about what's realistic and won't overpromise.

From day one, your website is working — looking professional and giving visitors the information they need to contact you. SEO and Google visibility builds up over time. Most clients see improved enquiries within the first few months as their site gains traction in search results.

We include revision rounds in every project, and we do thorough discovery upfront so we're building something you're genuinely happy with. If something isn't right within the agreed scope, we fix it. Our reputation matters — we care about the quality of every site we deliver.