1. Who We Are

Noveri ("we", "us", "our") is a digital agency based in the United Kingdom. We provide web design and online presence services to businesses. Our website is noveri.co.uk.

For questions about this policy, contact us at hello@noveri.co.uk.

2. What Data We Collect

We may collect the following types of personal data:

  • Contact information: name, email address, phone number, company name
  • Enquiry data: information you provide when completing our contact or booking forms
  • Usage data: information about how you use our website, including pages visited, time spent, and referral source (collected via analytics tools)
  • Cookie data: see our Cookie Policy for full details
  • Communication data: records of emails or messages exchanged with us

3. How We Use Your Data

We use your personal data to:

  • Respond to enquiries and provide the services you've requested
  • Send you information you've requested (e.g. newsletter, downloadable resources)
  • Improve our website and services through analytics
  • Comply with legal obligations
  • Manage our business relationship with you

We will only contact you for marketing purposes if you have given us explicit consent to do so.

4. Legal Basis for Processing

Under UK GDPR, we process your data on the following legal bases:

  • Consent: where you have given us clear consent (e.g. newsletter sign-up)
  • Contract: where processing is necessary to perform a contract with you
  • Legitimate interests: where we have a legitimate business interest that does not override your rights
  • Legal obligation: where we are required to process data by law

5. Data Sharing

We do not sell your personal data. We may share data with:

  • Service providers: tools we use to run our business (e.g. email platforms, CRM, analytics) — all bound by data processing agreements
  • Legal authorities: where required by law or to protect our legal rights

All third-party providers are carefully selected and required to maintain appropriate security standards.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Enquiry data is typically retained for up to 3 years. You may request deletion at any time (see Section 8).

7. International Transfers

Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access: request a copy of the personal data we hold about you
  • Rectification: request correction of inaccurate data
  • Erasure: request deletion of your data ("right to be forgotten")
  • Restriction: request we restrict processing of your data
  • Portability: receive your data in a portable format
  • Object: object to processing based on legitimate interests
  • Withdraw consent: where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, email us at hello@noveri.co.uk. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Cookies

We use cookies and similar technologies on our website. Please see our Cookie Policy for full details on what cookies we use and how to manage them.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting a notice on our website. The "last updated" date at the top of this page will always reflect the most recent version.

12. Contact

For any questions about this privacy policy or how we handle your data, please contact:

Noveri
Email: hello@noveri.co.uk