Privacy Policy

1. Introduction

Noveri ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website noveri.co.uk or use our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and business name
• Email address and phone number
• Business address and location
• Information about your project requirements
• Budget range and timeline preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our site
• Referring website or search terms
• Cookie data and usage analytics

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our web design services
• To communicate with you about your project
• To send quotes, proposals, and invoices
• To improve our website and services
• To comply with legal obligations
• To detect and prevent fraud or abuse

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Contractual necessity: To fulfil our contract with you
• Legitimate interests: To improve our services and prevent fraud
• Consent: For marketing communications (which you can withdraw anytime)
• Legal obligation: To comply with tax and accounting laws

5. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Trusted service providers (hosting, payment processing, analytics)
• Professional advisers (accountants, legal counsel)
• Regulatory authorities when required by law

All third parties are contractually bound to protect your data and only use it for specified purposes.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• SSL encryption for all data transmission
• Secure password protection and access controls
• Regular security assessments
• Limited access to personal data on a need-to-know basis

7. Data Retention

We retain your personal data only for as long as necessary:

• Active clients: Duration of the contract plus 6 years (for tax records)
• Prospective clients: Up to 2 years from last contact, unless you request deletion
• Website analytics: 26 months

8. Your Rights

Under UK GDPR, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we use your data
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests

To exercise any of these rights, contact us at hello@noveri.co.uk.

9. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: hello@noveri.co.uk
• Business address: United Kingdom

We aim to respond to all privacy-related enquiries within 48 hours.